From Consultation to After-sales

We stand behind our products with 24/7 pre-sales consultation and professional after-sales support. Your project is guaranteed until the very end.

HRLUX provides end-to-end full-process support, from your first consultation to the long-term operation of the project, we always stand by your side, ensuring that every problem is solved in a timely manner.

Our full-process service covers:

1、24/7 Pre-Sales Consultation: Our professional sales and engineering team is online 24/7, answering your product questions, providing free scheme design and quotation, helping you clarify project needs and select the most suitable products.

2、Order Progress Tracking: After placing an order, we will provide real-time order progress updates, including production progress, shipment schedule, and logistics tracking, so you can always grasp the project progress.

3、Installation & Commissioning Support: We provide detailed English installation manuals, video tutorials, and online technical guidance. For large projects, we can arrange on-site engineer guidance to help you complete installation and commissioning quickly.

4、Warranty & Maintenance Service: We provide different warranty periods for different products (2-3 years for lighting products, 5 years for core photovoltaic components). During the warranty period, we provide free replacement of spare parts for non-human quality problems. We also provide lifelong maintenance guidance and spare parts supply after the warranty period.

5、Long-term Project Support: For long-term cooperative customers, we provide regular product inspection reminders, technical upgrade suggestions, and preferential supply of follow-up projects, building a long-term win-win partnership with you.

Why choose our end-to-end support?

No worries about after-sales: From consultation to after-sales, we take full responsibility, eliminating your project worries.

Timely response: 24/7 online service, ensuring that your problems are solved within 24 hours.

Long-term partnership: We are not just a supplier, but your long-term partner in outdoor lighting and photovoltaic projects.